सायबर क्रिमिनलों का साथ दे रहीं थीं चारों कंपनियां , फर्जी एस एम एस और नकली मैसेज को नहीं रोक पाईं चारों कंपनियां , पे टी एम तक के जाली मैसेज भेजते थे सायबर क्रिमिनल्स , मोबाइल नंबर के जरिये खाता हैक करातीं थीं कंपनियां , गायब हो जाते थे लोगों के आनलाइन ट्रांजेक्श्न बीच ही बीच में , रूपये गायब करातीं थीं ये कंपनियां
TRAI has
imposed a penalty of INR 30.1 Cr on BSNL, as it failed to
curb cybercriminals from issuing fake SMSes
A fine of
INR 1.82 Cr has been imposed on Vodafone Idea, INR 1.41 Cr on Quadrant Teleservices and INR 1.33
Cr on Airtel
TRAI’s move
comes even as Paytm is embroiled in a legal tussle with telcos, in an ongoing
case in the Delhi HC
स्त्रोत
: TRAI
Fines Telcos INR 35 Cr For Failing To Clamp Down On Fake SMSes (inc42.com)
The Telecom
Regulatory Authority of India (TRAI) has imposed a penalty of INR 30.1 Cr on the state-run telecom company Bharat Sanchar Nigam
Ltd, as it failed to curb cybercriminals from sending fake SMSes to dupe users
of digital payments applications. BSNL had also failed to respond to TRAI’s
show-cause notices and produce performance-monitoring reports.
Further, a
fine of INR 1.82 Cr has been imposed on Vodafone Idea
(Vi), INR 1.41 Cr on Quadrant Teleservices and INR 1.33 Cr on Airtel, as these telecom service providers (TSPs) had
also failed to curb spam calls and text messages to their users.
In all,
eight Indian telcos, which also include Reliance Jio, Mahanagar Telephone Nigam
Ltd (MTNL), Videocon and Tata Teleservices, have been fined a collective amount
of INR 35 Cr by TRAI.
TRAI’s move
comes even as digital payments giant Paytm is embroiled in a legal tussle with
the leading players of the Indian telecom industry, in an ongoing case in the
Delhi High Court.
At a
hearing in September, the court had asked TRAI to act against service providers
violating regulations to curb spam calls and text messages.
Paytm’s
contention was that telecom operators had been lax in monitoring the issuance
of SMS headers — unique IDs through which commercial text messages are sent —
to telemarketers. Hence, those wanting these SMS headers for fraud purposes had
been able to get one, enabling them to send promotional SMSes to unsuspecting
customers. A lot of these messages are disguised as coming from banks or
payment executives, asking for the customer’s private details. Those who reply
with their details, see their funds being siphoned off from their bank accounts
or digital wallets.
According
to the Economic Times, which first reported the development, TRAI’s penalties
on telcos are on various counts of violation of the Telecom Commercial Communication
Customer Preference Regulation (TCCCPR).
TRAI Says
“No Information” About Number Of Fraud Telemarketers
Meanwhile,
Inc42 had filed an RTI (right to information) request with
TRAI, requesting the number of registered and unregistered telemarketers/senders
of commercial text messages who’ve been penalised, off-boarded or blacklisted
by TSPs, under the provisions of TCCCPR 2010, for the
period for which TCCCPR 2010 and its amendments were in
force.
The RTI had
also requested TRAI to provide information about the complaints received
regarding unsolicited commercial communication i.e. fake SMSes for fraud
purposes, received from customers of TSPs from 2010-20.
In response
to the RTI, TRAI said that there was no information available regarding the query.
In
September, Inc42 reported that digital payments giants
PhonePe, Mobikwik and Infibeam Avenues had backed Vijay Shekhar Sharma-led
Paytm’s claims that telecom companies and the TRAI had been ineffective in
handling the rising number of phishing cases in India.
In its
original petition filed with the Delhi HC in July this year, Paytm had called
out TRAI and telecom companies inaction in controlling phishing scams. It had
also sought INR 100 Cr in compensation.
Paytm had
explained that several scammers are registering themselves as telemarketers on
these networks under headers similar to Paytm’s. Some examples are PYTM, PTM,
IPAYTN, PYTKYC, BPaytm, FPaytm, PAYTMB, Ipaytm, mPaytm and other derivatives.
Once
successful, these scammers send out malicious messages to Paytm customers,
fooling them to reveal their personal and sensitive information including
account details and passwords. Sometimes, these scammers also call customers to
seek private information under the pretext of completing their know-your-customer
(KYC) requirements to continue using their Paytm wallets.
However,
the telecom giants Jio and Vi had, in turn, attacked Paytm for shifting the
blame of its own lapses to evade legal liability of financial frauds and
phishing scams that are occurring through its app. Jio had also highlighted
that telecoms cannot be held liable for “unlawful activity” occurring over
calls and messages under the Telecom Commercial Communication Customer
Preference Regulation (TCCCPR), 2018.
It is worth
noting that the eight telcos penalised by TRAI, could yet challenge the
penalties in court.
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